Frequently Asked Question
1. What types of wristwatches do you sell?
We offer a wide variety of wristwatches, including luxury watches, casual watches, sports watches, smartwatches, and vintage styles from renowned brands.
2. Do you offer warranties on your watches?
Yes, all our watches come with a manufacturer's warranty, which typically covers defects in material and workmanship. Please refer to the specific warranty information provided with your purchase for details.
3. How can I determine my wrist size for a watch?
To measure your wrist size, use a soft measuring tape or a piece of string. Wrap it around your wrist snugly and note the measurement. If using string, measure the length against a ruler.
4. Do you provide watch maintenance and repair services?
Yes, we offer maintenance and repair services for all watches purchased from our store. Please contact us to schedule a service appointment.
5. What is your return policy?
We accept returns within 30 days of purchase, provided the watch is unused and in its original packaging. Please keep your receipt. For more information, check our return policy section.
6. Can I order a watch that is out of stock?
Yes! If a watch is out of stock, we can often place a special order for you. Please reach out to our customer service team for assistance.
7. Do you offer gift wrapping or special packaging for watches?
Absolutely! We offer premium gift wrapping options for an additional charge. Simply select this option at checkout.
8. How can I track my order after purchase?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the shipping carrier's website.
9. Are your prices negotiable?
While our prices are set to reflect the quality and brand of the watches we sell, we occasionally offer promotions or discounts. Be sure to sign up for our newsletter to stay updated on any deals!
10. Do you have a physical store location?
Yes, we have a physical store located at 37th Floor, 1 Canada Square, London E14 5DY, United Kingdom . We invite you to visit us for a personalized shopping experience!
11. Do you offer international shipping?
Yes, we offer international shipping. Please check our shipping policy for rates and details based on your location.
12. How can I contact customer service?
You can reach our customer service team via email at [email protected] or by calling us at +38664300069. We’re here to help!
13. Are your watches water-resistant?
Many of our watches are designed to be water-resistant, but this varies by model. Please check the specifications of each watch for its water resistance rating.
14. Can I customize my watch?
Certain models may offer customization options, such as engraving or strap selection. Please inquire about customization options when you’re ready to purchase.
